Here’s what some satisfied customers have to say

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28 Reviews | write a review

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Good facility

Duncan Hearing in Fall River is a very good facility.  Nancy Duncan and her staff are very caring and
professional.  I have been scheduled for a hearing aid check and cleaning on a regular basis which I believe has allowed my aids and ears to remain stable over the course of the five plus years.
Also, it is easy to communicate with any of them for whatever reason.  I am pleased to have had the
recommendation of their services.
Mildred G.

Mildred G January 20, 2020

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Wonderful staff

Nancy, you have a wonderful staff at The Sagamore Mill location.  I had a minor but frustrating problem with a hearing aid.  I stopped by unannounced and was immediately taken care of. Ashley did the fix-up in record time, the endless result was a perfectly responding Otocon unit.  I’m deeply impressed and very grateful that you have a staff so well trained and caring that they can pull off this kind of solution with minimum delay and perfect outcome.  So, many thanks and hats off to all, especially Ashley.  My regards, Jim B

Jim B November 11, 2019

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Highly recommended

I wasn't sure that I needed hearing aides when I visited Duncan Hearing and I was leery that I'd be coerced into buying them. However,the honest explanation and the graph of my hearing test by Nancy Duncan convinced me to give them a try. They took some positive thinking to adjust to the different sound but it didn't take long to realize that I definitely needed the help. I'm a cautious person so I put the aides to the test by inserting them while watching a TV program and them removing them to see how the volume changed, i.e. whether I actually had to raise the volume to hear at the same level. And I did. I've been very satisfied with the attention I receive in advising me about the care of the aides as well as counseling me on their adjustments and features. I highly recommend them to anyone questioning their need for aides or for their guidance in making the decision.  


J. Doty November 1, 2019

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“The hearing aids” – I am so pleased with them!

I would recommend (and do recommend) Duncan Hearing Healthcare to anyone looking for the best care for hearing issues. The entire "staff" is wonderful and as a patient I know I have found the place for excellent care.

Barbara L. Fall River, MA September 30, 2019

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Very pleasant staff , in and out , very pleased wo would recommend this place

Sharon Pimental North main street September 30, 2019

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Saved my life

I lost my natural hearing 50 percent on left side of my ear. I see Dr. Duncan's office. They saved my life. I use the hearing aids. I got a special phone good chance to read my messages and type back. Am so happy am a new person thanks to Dr. Duncan and Kimberly save my life. Thank you to make me a new happy person. God bless all the staff. Love Dr. Duncan office.

Blandina R. August 12, 2019

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I was referred to Duncan Hearing Healthcare by a coworker whose grandmother goes there. As soon as my dad and I walked in; we felt the friendly atmosphere. It’s going on 5years that my dad has hearing aids but unfortunately does not wear them due the physical discomfort he has been having with his hearing aid molds. Every time we went to the provider he had, same type molds were redone, and physical discomfort continued. Dr. Duncan listened to my dad, didn’t dismiss or devalue what he was saying and feeling, she cared enough to get him another type of molds for his hearing aids. Which we were so grateful for, her goal is to make sure that her patient wears the hearing aid.

Dr. Duncan was fantastic, her staff amazing and caring, thank you.
Kimberly, thank you for listening to my concerns when I made the first call to the office.
Ashley, the first person we saw when walking in, her smile puts you right at ease.
I will certainly recommend Duncan Hearing Healthcare with no hesitation to anyone and have already to my dad’s ENT.

Dee Falcao Fall River, MA March 21, 2019

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Definitely Worth the Time

One of the best things I've done for myself was to go to Duncan Hearing. And the first face to greet you is the smiling and very helpful Kimberly! I found the office to be very professional with caring staff who make every effort to answer questions and address your needs. Definitely worth the time.

Doreen Sigman Duncan Hearing Healthcare March 8, 2019

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Thank you for your thoughtfulness and expertise

Thank you so very much for your thoughtfulness and expertise in helping me go through an easier transition with this new hearing aid! You're the best! It truly has been a pleasure getting to know you and your staff. Everyone is so kind and always welcome you with a smile. I will be sure to recommend anyone I know to your office for a hearing device.

Kathy H. MA February 13, 2019

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The people there are very pleasant, and helpful

SHARON A PIMENTAL Fall river mass, the people February 4, 2019

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Fast appointments, friendly staff

SHARON A PIMENTAL November 5, 2018

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Great personal care, love the technology

I've been dealing with tinnitus since the age of 50. Now, at age 65, the ringing has only gotten worse with age. Impacting my life to the point where it has become difficult to concentrate on simple tasks such as reading a newspaper article. Thank you Dr. Duncan for improving the quality of my life with ReSound hearing aids. The technology employed on such small devices is nothing short of amazing, from my cellphone I can control hearing amplification, equalization, noise filtering, speech clarification and even generate white noise.
I'm new to the tinnitus habituation program offered by Duncan hearing but I'm already reaping the benefits. The ringing in my ears is getting less of my attention every day. If you suffer hearing loss and/or experience tinnitus I urge you to see the professionals at Duncan Hearing and get a proper assessment. They can help.

Claude B Westport, MA October 13, 2018

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Pleasing experience

I found myself unable to hear well, so I took myself for a hearing test elsewhere. After being told I needed very expensive hearing aids, I decided to get checked at Duncan Hearing as a second opinion before investing thousands of dollars on one opinion. Dr Duncan gave me a thorough examination (much more thorough than the first one,) and thankfully, discovered that my problem was easily resolved with a simple removal of significant deep wax. Dr Duncan and her office staff are exceptionally professional and pleasant. The atmosphere is calming and aesthetically pleasing, and the technology is state of the art. I am very pleased with my experience at Duncan Hearing, and highly recommend them.

Susan Nedar Fall River October 1, 2018

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The best

I've had hearing aids before and been somewhat pleased. After one of the hearing aids from my last pair broke after several years I decided to change providers to Duncan Hearing and I can now hear so much better. The staff is so friendly and professional. Dr Duncan and my audiologist Jaqueline Stagg had me hearing great in no time at all

Richard Somerset , Ma June 18, 2018

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“I always look forward to go for my appointments”

All staff are professional, caring and friendly. I feel comfortable and everything is always explained to me. All my questions are answered and I never feel rushed . All staff are great, polite and helpful. Jackie is the best she has opened a new world for me. It is amazing that I can hear sounds that have not heard for years because of her dligents and her knowledgents. I recommend Duncan Hearing Health to anybody that has hearing issues. You will get positive results.

Lynn Braga New Bedford , MA June 1, 2018

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Pleasant, Smart, Helpful

Very good - office clerks were pleasant, smart, helpful. Alicia is a pro - gave me a new chapter of life, a definite keeper, if she were a male and technically inclined I would steal her from you. Jackie is also a great asset to your firm, great personality and knowledge overall. Duncan Hearing Healthcare is an asset to the community - more than just a hearing aid place. It has been a slice of life.

Gilbert L. Somerset , MA June 1, 2018

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Wonderful to work with

I see Jackie - she is a true professional and wonderful to work with. Kimberly is also very wonderful and always helpful and accommodating. Thank you.

Cathy Fall River , MA March 21, 2018

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Knowing that I could not hear the TV unless it was extremely loud, not hearing the homily at church or people talking to me without my telling them to talk louder, I realized that I had to do something. My P.C. recommended that I go to Duncan Hearing. My P.C. made the appointment for me. I kept the appointment, met with Dr. Duncan and it is the best thing that I ever did. She is wonderful and so is her staff. I was treated with dignity by everyone at her office. When she put the hearing aids in my ears I could hear every sound that I had been missing for years. Some sounds I had to ask my husband what they were.I can hear the TV at a much lower level than others around me and they tell me to make it louder so that they can hear it now. I can call the office anytime and they will see me that same day. My hearing aids have changed my life and I never realized how bad my hearing was. I am grateful to Dr. Duncan and her staff. She even gave me a remote so that I can adjust background noises in a restaurant or any where that I am, so that I can be more comfortable with my hearing aids. All I can say is that she is great and that anyone who needs help with hearing go see her and you won't be sorry that you did. Batteries for 4 years is a great plus too. Oh, those cookies are an added plus too.

Alice Gauthier Fall River , MA March 19, 2018

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Duncan Hearing Healthcare a professional and caring office

Having Tinnitus and Hearing loss made life difficult the Tinnitus would get so loud and painful and it did not matter if it was quiet or noisy and then only being able to make out half of what some said or it sounding muffled because everyone is talking at the same time. I let DR.Duncan know about these problems and with a Hearing Evaluation and Tinnitus Assessment i was fitted with Resound Hearing Aids that help with Tinnitus this has made life better and if I have any questions or problems the staff are always helpful

S.McDonald Fall Rver , MA February 8, 2018

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Great Professional Complete Service

It was extremely reassuring to encounter such great staff on my first and much needed hearing evaluation. Scheduling was an ease. The staff very caring. Dr. O'Sullivan was delightful, very professional, thorough, and unrushed in addressing all my concerns. Looking forward to a long relationship with them.

JS Fall River , MA January 8, 2018

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Thank you

Hello Dr. Duncan,
I just want to thank you and your staff for the fine service that you have given me throughout the 5+ years that I've been associated with your organization. Anytime I have a problem or a question you guys are more than helpful and accommodating and that is really refreshing. I'm in the customer service business and your customer service is outstanding. I want to thank you again for your understanding, cooperation and just out right good-natured business.

Derek V. Fall River , MA September 8, 2017

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“Friendly, courteous, knowledgeable people”

I have been going to Duncan Hearing for over eight years. From the moment you walk in the door, you are greeted by friendly, courteous, knowledgeable people. They are kind and extremely patient explaining all the different features of the various hearing aids. Wonderful experience - satisfaction guaranteed!

Mary M. Dartmouth , MA August 21, 2017

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You are all the best of the best!

I, like many others, did not want to admit I had a hearing problem. I went to Boston for an evaluation. Still undecided, time went by, hearing got worse. A close friend recommended Dr. Duncan. I made an appointment and was so impressed with the caring, compassion, professionalism and knowledge of Dr. Duncan and her staff. Better than I experienced in Boston. I now can "hear" again (maybe some things I don't want to hear). Dr. Duncan and her staff have made my life and world so much better. Thank you to everyone! I would recommend Duncan Hearing Healthcare to anyone. You are all the best of the best!

L. Aguiar Fall River , MA March 16, 2016

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Can you Hear me Now ?

I wouldnt go to any other place for my hearing. Very professional staff, helpfull, and the hearing aids are great, with outstanding apps for my iPhone. I have the ReSound Linx and I've never had a problem with them. It's been one year and I purchased a 4 year Comprehensive Service Plan, which I think is the best value for what the plan covers.

James P Arruda Fall River , MA November 13, 2015

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I am so pleased with the results of my visit and Duncan.

I am so pleased with the results of my visit at Duncan. The service was great and everyone was very helpful. I would recommend the company to everyone. 10/8/15

Dorothy H Fall River , MA October 16, 2015

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The office staff at Duncan are beyond helpful. The testing was quick and painless. They have a payment plan, which is great. The hearing aids have positively impacted my daily living!!!

Katherine E. T. Rehoboth , MA October 16, 2015

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I love the caring, efficient staff

I was having trouble hearing especially in large groups. I made an appointment at Duncan Hearing was very well pleased with Nancy's knowledge putting me at ease right away with her caring and compassionate manner. She always explains procedures and appliances thoroughly and in language anyone can understand.

Janice L. Heinig Fall River , MA September 23, 2015

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Great place, friendly environment!

My daughter had Vertigo a year or so ago and Nancy was so great! She took her right in, did the Epley Maneuver and it worked! My daughter felt better almost immediately! Thank you so much Nancy!

Missie Fleet Fall River , MA August 26, 2015

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Why Choose Us

  • We Believe an Educated Patient is a Satisfied Patient
  • Our Experience Gives You Confidence to Take the First Steps toward Better Hearing
  • Comprehensive Testing Ensures We Understand Your Unique Level of Hearing Loss
  • State of the Art Hearing Aids Mean You Can Optimize Your Ability to Hear
  • Exact Fittings and Programming Guarantee Your Satisfaction
  • Exceptional Follow-Up Care Gives You Ongoing, Personalized Customer Service

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